Refund policy

Return & Refund Policy – MindsetMotion 

At MindsetMotion, we are committed to providing high-quality fitness products. This policy is in accordance with UAE consumer protection regulations to ensure your rights are protected.

1. Returns Eligibility

You may request a return within 14 days of receiving your order if:

• The item is unused, undamaged, and in original condition
• The item is in its original packaging with all tags intact
• Proof of purchase (receipt or order confirmation) is provided

2. Faulty, Damaged, or Incorrect Items

In line with UAE law, if your item is:

• Defective
• Damaged upon delivery
• Incorrect (wrong item sent)

You are entitled to:

• A full refund, or
• A replacement at no additional cost

Please contact us within 48 hours of delivery with photo evidence.

3. Non-Returnable Items

The following items cannot be returned unless faulty:

• Personal care or hygiene-related products (e.g., worn fitness apparel)
• Digital products (e.g., workout plans, eBooks)
• Gift cards

4. Refund Process

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method
• Processing time: 7–14 business days depending on your bank

5. Return Shipping

• If the return is due to a defect or error on our part, we cover shipping costs
• If the return is for any other reason, the customer bears return shipping costs

6. Cancellation Policy

Orders may be cancelled before dispatch for a full refund.
Once shipped, the return policy applies.

7. Consumer Rights (UAE)

Under UAE law, customers have the right to:

• Receive products that match their description and quality standards
• Request repair, replacement, or refund for defective goods

8. Contact Us

For returns or support, contact us at:
📧 mindsetmotionuae@gmail.com